Last updated: 04-2024
Please read the terms and conditions carefully before using our services and do not hesitate to inquire about anything.
For your information
This document expresses the terms and conditions that govern your use as a visitor to this store and its services and is a binding agreement between you and the company once you agree to it, it preserves your rights and defines our obligations towards you and your obligations towards us.
Your access to and use of the store's services is subject to your acceptance of these terms and conditions and compliance with them as they apply to all visitors to the store, its users and others who access or use the services.
When you access or use the service, you have agreed to be bound by these terms and conditions. If you do not agree to any part of these terms and conditions, you must not access this service or use it.
You should also read our privacy policy, which preserves your privacy and protects your data and agree to our procedures related to collecting, using, storing and transferring your data and how the law protects you. It is important for you to know all of this before using any service provided by the store.
Ordering from the store and canceling it
By submitting an order to purchase a product or service from our store, you are legally entering into a contract in which you have obligations and rights, which we explain as follows:
Your data
Because the only way to deliver our product or service that you have requested to you is to contact you and know certain data about you, such as your address, email, phone number, national ID number, credit card information, and the address to which we will send the product and invoices, you acknowledge and warrant to us:
That you have the legal right to use any credit card, direct debit card or any other payment method that you specified in your order and that all information you have provided to us in this regard is correct and complete.
By providing this information, you grant us the right to provide the information to third parties either to process the validity of the payment card data (we will not store its data) or to direct the shipment to you through an intermediary shipping company.
When can we cancel your order?
We are here to serve you and facilitate you at all times, but sometimes we may have to cancel your order from our side and this document guarantees us that in some cases, including but not limited to:
1- The unavailability of the product or service
2- We discovered errors in the description and writing of the product price
3- We learned of errors in your order
4- We suspected fraud or an illegal or unauthorized transaction.
When can you cancel your order?
You can return any product or service you purchase from our store "only" in accordance with these terms and conditions and our return policy, which we ask you to review to ensure your right as part of these terms and conditions.
You have the full right to cancel your order and return the product if it was delivered in the condition in which you received it, including the product instructions and documents with it and the packaging box, or damaged products or those that were used after opening their packaging and were not in the same condition as they were, you cannot return them.
In turn, and due to our concern for your satisfaction, we will compensate you for the returned product within a maximum of 24 hours from the day the store received the product.
You will also not have the right to return any of the following goods:
1- Goods that are used personally.
2- Goods that are not compatible with the nature of their return due to their limited validity.
3- Goods that are mixed after delivery, due to their nature, with other items.
Abundance of products and miscalculation of prices
We are constantly updating our offers on our products to satisfy you, and during this process and as a result of human factors, our products may be incorrectly priced or described inaccurately or not available in stores and we have not provided an update for that.
In this case, we apologize to you, but we cannot guarantee the accuracy or completeness of any information in our store due to the large number of our products, including guaranteeing the accuracy of prices, product images, specifications and product availability or not, and we reserve the right to change or update this information and correct errors or miscalculations at any time without prior notice.
Pricing
Our store reserves the right to review product prices at any time before accepting the order, and we may review the prices displayed after accepting your order, and in the event of any event affecting delivery either due to government procedures, a discrepancy in customs duties, an increase in shipping fees, an increase in foreign exchange costs or any other matter beyond our control, in that case, you will have the right to cancel your order.
Payment
All purchased products are subject to a one-time payment policy through various payment methods that we provide to you
Registration
We are happy to have you join us, and if you want to create an account with us, we will need you to provide us with accurate, complete and up-to-date information so that any incorrect information does not constitute a breach of your commitment to our terms, which threatens the validity of your account and your presence with us and sometimes exposes you to legal problems.
We are committed to protecting our users' accounts in all ways, so you are responsible for protecting your password, which you use to access your account and our products and services, and your agreement to these terms means that you undertake not to disclose your password to any third party, and that you must notify us immediately if you become aware of any breach of security or unauthorized use of your account.
You may not impersonate the name of another person or entity, or the name of a trademark subject to any rights of a person or entity other than you without appropriate permission, and you may not name your account in a bad, vulgar or obscene manner.
By clicking the registration button, you consent to the use of your personal data, including your email address, to send promotional messages, advertisements, and other related information. We may use this data in accordance with our Privacy Policy.
Content
Content Backup
Although we will do our best to back up the content in our store, we do not guarantee that data will not be lost or corrupted, which may result from copying corrupt, damaged or invalid content before copying it.
In turn, we will provide you with all the support in trying to discover any known or discovered problem that prevents the backup of the content and we will work to fix it, but this does not mean that we are legally obligated or bear responsibility as a result of the safety of your content being exposed to a problem or failure to restore it.
By agreeing to these terms, you agree to give us the right to keep a complete and accurate copy of any content you publish here on the store.
Copyright and Intellectual Property Protection
This store and all its contents are subject to the policy and laws of intellectual property protection and fall within the sphere of our ownership and that of our partners, if any, and by agreeing to these terms, you guarantee that no content from it will be copied or published or any violation of our or our partners' copyright and intellectual property rights will be practiced.
On the other hand, we respect the intellectual property rights of others, and we will not hesitate to respond to any claim that the content published on our store violates the copyright or any other form of intellectual property violation of any person or legal entity.
If you are a copyright owner, or authorized on behalf of someone, and you believe that the service published in the store contains any copyright and proprietary rights infringement, you must send a letter to the Copyright and Intellectual Property Officer via our email hevotrade@gmail.com and please provide details of the alleged infringement.
Any intellectual property infringement will bear all damages and liability, including attorney's costs, for any content that infringes copyright and intellectual property rights that occurs here in the store.
Referral to other sites
Our services and products may contain links to third-party websites or web services that we do not own or control.
In this case
Our store does not control or bear any responsibility for the content, privacy policies or practices of any site to which you are referred, and by agreeing to these terms you acknowledge that the company will not be directly or indirectly responsible and will not bear any compensation for any damage or loss resulting from your use of links through our site.
We advise you to read the terms and conditions and privacy policies of these external sites when you visit them.
Termination, Suspension and Cancellation of Account
We may terminate or suspend your account immediately, without prior warning, notice or liability, for any reason, including, for example, if you violate these terms and conditions.
By terminating your account, your right to access your account and our services will cease and you will need to contact us.
General Terms
Limitation of Liability
Regardless of any damages you may incur, the full liability of our store and our cooperating merchants under these terms shall be limited to the amount you have provided if you actually purchased the service.
However, we are not liable in any event for any direct or indirect personal or incidental damages, including, but not limited to, damages resulting from loss of profits or loss of your account data or third party links with which we cooperate, even if we have been advised of the possibility of such damages and even if we fail to resolve.
Disclaimer
The product is provided to you as we receive it from our suppliers with its features or defects without warranty of any kind, and therefore we distance ourselves from any warranty that any merchant deals with in our store, whether it is a legal, express or even implied warranty, and therefore we do not guarantee that the product will work for life without interruption or that it will meet your requirements or will be at the level of your ambition or that it will be free of errors or that we are able to correct these errors and defects in the products.
Therefore, we disclaim any warranty of any kind regarding:
The operation or availability of the product.
That the product will live with you for life or will be free of manufacturing defects
That some information in the product specifications may not be 100% accurate or reliable due to delay in updating it.
That any mail sent from us will be free of mobile viruses, malware or other harmful components.
The law to which we adhere
We are primarily subject to the laws of the Arab Republic of Egypt, and your use of our store may also be subject to the laws of other Arab or regional countries in which you reside.
Dispute Resolution
If you have any concerns or disputes about a product or service we have provided to you, you agree that we will attempt to resolve the dispute informally by contacting us, in any way, and we will try our best to resolve your issues as long as you have the right.
Legal Compliance in the Arab Republic of Egypt
By agreeing to these terms, you acknowledge and warrant that
1) you are committed to litigation in the Arab Republic of Egypt if the dispute is not resolved informally.
2) you are not included in any government blacklist that includes criminals or supports terrorism.
In case of translation
In case these terms are translated into a language other than Arabic, you must commit to the Arabic text being the final text in the event of a dispute.
If the terms change
We reserve the right, at our discretion, to modify or replace these terms at any time, and if the modification is material, we will make an effort to provide at least 30 days’ notice before any new terms come into effect.
Continuing to use our services, products and your account after reviewing the terms is an implicit acceptance of them. If you have a problem or clarification, please contact us to clarify our point of view. If you do not agree to the amendments, please stop using the store and its services.
Any inquiries? Do not hesitate to contact us
If you have any questions about these terms and conditions, you can contact us:
Our email: info@hevotrade.com
Our official website: www.hevotrade.com
Our branch: Suez Bridge, Ahmed Ismail Street